This online help page is dedicated to the SurgeONE.ai Change Password screen and its associated functionalities.
1. Change Password
Click on the Settings menu option and then on the Change Password sub-menu option under it to get redirected to the SurgeONE.ai Change Password page.
Fig: 1 - Change Password menu option
Here is the view of the loaded page.
Fig: 2 - Change Password page view
You can update your login password here, which will be used to authenticate your user account in the SurgeONE.ai login page.
You can find that there are three fields labeled as Current Password, New Password and Confirm Password. Enter your current password in the first field and the desired new password, ensuring that the New Password and Confirm Password fields match. There are certain conditions for the new password to be accepted by the system, as follows:
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one symbol. Supported symbols include: ! (exclamation mark), @ (at symbol), # (hash), $ (dollar), % (percentage), ^ (exponent), & (ampersand), * (star/multiplication)
- Minimum 8 characters password length
The Reset Password button gets enabled after entering desired passwords. Click on it. The desired passwords must be valid and matching to proceed.
Fig: 3 - Saving new Password
After your desired password is set as the login password, a success notification appears at the top to notify you about the password update.
Fig: 4 - Success notification prompted
NOTE:
-
As you begin to enter password in the New Password field, a green tick
icon appears beside each satisfied password requirement.
-
On the Current Password field or on New Password field or on the Confirm Password field, an eye
icon can be seen at the right side within the field. Click on the eye icon to reveal the entered password by changing the display type from masked to legible text. The eye icon changes to the slashed eye 
icon. Click again on the slashed eye icon to mask the entered password. The icon changes back to .
- The Reset Password button is disabled on page load.
- The Reset Password button is enabled only after you enter valid and matching passwords in the Current Password, New Password and Confirm Password fields, provided that all the stipulated conditions to set a new password are met.
- A tooltip gets prompted if the old (existing) password is wrong. You must enter the correct one to proceed to update your login password.
- A tooltip appears if the old password and the new password are identical, prompting you to choose a different new password. You must change the desired one to proceed to update your login password.
- A tooltip gets prompted if the passwords specified in the New Password and Confirm Password fields are not the same. The Reset Password button is also disabled in that case. You must match both and satisfy the password validations to update your login password.
- As you proceed to enter your password by satisfying the implied password conditions, the strength of the desired password gets displayed in the real-time.
- After setting your password successfully, you get redirected to the SurgeONE.ai login page. You need to enter this updated password in the Password field instead of the previous one.
- Click on the Get Help option to load the online guide / help page.
- Click on the Privacy Policy option to view the SurgeONE Privacy Policy directly from its website.
Fig: 5 - Satisfied condition met for setting password
Fig: 6 - Password unmasking/masking
Fig: 7 - Reset Password button is disabled by default
Fig: 8 - Reset Password button disabled since all the conditions are not met yet
Fig: 9 - Tooltip when existing password is incorrectly entered
Fig: 10 - Tooltip when the existing password and the desired new password are the same
Fig: 11 - Tooltip when the passwords specified in the New Password and Confirm Password are not the same
Fig: 12 - Password strength bar
Fig: 13 - SurgeONE.ai login page
Fig: 14 - Get Help option
Fig: 15 - Privacy Policy option